The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of Aqua Garden Supplies  1204 Spring City Rd.  Cleveland, VA 24225 Copyright © 2005-2017. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2005 Aqua Garden Supplies. All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Aqua Garden Supplies. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Aqua Garden Supplies or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Aqua Garden Supplies and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Aqua Garden Supplies believes that customer conduct violates applicable law or is harmful to the interests of Aqua Garden Supplies and its subsidiaries.



  • Privacy Policy
  • We at Aqua Garden Supplies value our customers' privacy and keep the information you submit to us secure and private.

    Aqua Garden Supplies uses the latest SSL (Secure Socket Layering) encryption and security technology. Information collected by the transactions of purchase is NOT shared with or sold to any other company.



  • Shipping & Delivery
  • Most orders are processed within 24 - 48 hours after receipt of your order. With only a few exceptions (see below), we do not charge our customers extra for heavy or over-sized items delivered using our standard ground services.

    You pay only shipping and handling based on the total value of your order. This charge is calculated at checkout.

    Shipping Charge: .01 - $25.00: $8.98,

    $25.01 - $50.00: $11.98,

    $50.01 - $100.00: $14.98,

    $100.01 - $225.00: $16.98,

    $225.01 - $250.00: $18.98

    $250.01 and up: Free Shipping.

     

    Aquatic Plants Shipping Info:

    Plants and Dry Goods canbe ordered together. You will incur only one shipping charge. However, plant orders must be shipped separately from dry goods (pond supplies).

    Aquatic Plants are shipped Monday through Wednesday from late March until late-fall via USPS (United States Postal Service) Priority Mail. We will send an email to you with tracking info when your plant order is shipped.

    Plants are shipped "bare root" or "soil-less". These are healthy plants that are removed from soil for shipping and must be returned to water/soil immediately upon arrival. You will receive planting instructions with your plant order.

    The following are the shipping dates for USDA zones:

    Zone 9-10 March - late fall

    Zone 8 March - late fall

    Zone 7 April - late fall

    Zone 6 May - October

    Zones 3-5 Mid May - October

    Some plants cannot be shipped to all states. Click on a plant title to see if plant can be shipped to your state.

    You may read information on Plant Care on our Plant Info page. We do not ship aquatic plants outside of the continental U.S.



  • Sales Tax
  • Shipments to any Virginia location will be charged 5.3% sales tax.



  • Return Policy
  • You may purchase merchandise from this Web site by using Visa, MasterCard, Discover, American Express or PayPal.

    Knowing, IF you are not completely satisfied with your purchase, you may return it for exchange or refund. We want you to be completely satisfied with your purchase!

    Print and Call

    You may use the Print and Call option during check out and call us with your credit card information. You may also use the Print and Call to mail your order to us with a check or money order.

    Before returning any merchandise ...... Please call us at 1-866-883-2903 to make arrangements to return the merchandise and to let us know if you want an exchange or refund.